Hospital Policy

Appointment Arrival Time

We ask that you early or arrive on time for your appointment. Please call/text to advise us if you are running late so we can determine if there is enough time to see your pet or if your appointment needs to be rescheduled.

Cancellation Policy

We understand that inadvertently missing appointments can happen; however, we must consider these missed appointments impact other patients, many of whom are sick, and need to receive timely care.

***New clients are considered families that have never been to our clinic or who have not been in to see us in the past 5 years. ***

  • Steamboat Animal Hospital requires a minimum of 48 hours prior notice for appointments that need to be canceled or rescheduled. You can cancel/reschedule by texting us at (360)-262-6890 or calling us at (360) 866-6101.
  • All new pets are required to pay for their exam in full when scheduling an appointment. Once the appointment is complete, this total will be applied to the charges incurred. If you cancel at least 48 hours in advance of the appointment via call or text, you will receive a full refund. If you do not follow these guidelines, your fee is non-refundable. Please note, the refund may take up to two weeks.
  • A deposit is required for 7 am appointments and anyone who has no showed us in the past. If we do not have a deposit the week prior to your appointment, we will unfortunately have to cancel your appointment.

No-Show Policy

  • A “No-Show” is considered a client/patient not showing up for their appointment or canceling less than 2 hours prior to their allotted appointment time.
  • If you “No-Show” for an appointment, we require the full exam payment at the time of booking your next appointment. Similar to the above, once the appointment is complete, this total will be applied to the charges incurred. If you cancel at least 48 hours in advance of the appointment via call or text, you will receive a full refund. Refunds will not be permitted if you do not follow these guidelines.