Cancellation Policy – New Clients

We understand that inadvertently missing appointments can happen; however, we must consider these missed appointments impact other patients, many of whom are sick, and need to receive timely care.
***New clients are considered families that have never been to our clinic or who have not been in to see us in the past 5 years. ***
To be fair to all our patients, the following policy is in place:

• All new clients when scheduling an appointment will be required to pay for their exam in full. When you show for your appointment, this will be applied to the charges incurred. Should you need to cancel your appointment and contact us a minimum of 48 hours prior then a refund will be honored. Should you miss your appointment, the deposit is forfeited to the hospital and is non-refundable. If you need to reschedule your appointment we need a 48 hours heads up otherwise your deposit for that appointment time will be non-refundable. The refund may take up to 2 weeks.
• Steamboat Animal Hospital requires a minimum of 48 hours prior notice for appointments that need to be canceled or rescheduled. You can cancel/reschedule by texting us at (360)-262-6890 or by sending an email to [email protected]
• We ask that you arrive on time for your appointment. Please call/text to advise us if you are running late so we can determine if there is enough time to see your pet or if your appointment needs to be rescheduled.