In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
Optional Curbside Service
Please TEXT when you arrive. Out patient appointments, food, medication and other pick-ups will remain curbside. For doctor appointments, at check-in, respond with “CURBSIDE” if you would like to remain in your vehicle for your pet’s appointment.
If you would like to come in for your exam with your pet please remain in your car until a member or our staff escorts you and your pet into the exam room. We require masks to be worn inside the building. If you arrive 10 minutes or more after your appointment time, you may need to remain curbside.
Dogs: We will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
Cats: Cats must be in a secure carrier. If your pet cannot be safely transferred to the clinic, we will provide you with a cardboard carrier at your cost. Please do not try to move your cat into the carrier with any door/windows open in your car.
If remaining curbside: at the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone.
Due to staffing issues and prioritizing the safety and health of pets we are no longer accepting cats for boarding unless it is for a medical reason upon approval.
Medication Procedures: If you or a member of your family becomes ill, we always recommend having a 2-week supply of food, medications, and sanitary supplies, as well as an identified friend or family member who can help care for your pet if needed. We are able to accommodate pharmacy refills via curbside pickup. Alternatively, if you have a bulk order, you may utilize our online pharmacy.
According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.