In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
Please call us when you arrive. A member of our staff will meet you outside to transport your pet inside the building.
Dogs: We will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
Cats: Cats must be in a secure carrier with NO personal belongings or blankets. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.
At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions. We can also email this information to you. Please allow extra time as these new processes will impact workflow.
Pet Care Services: At this time, we are requiring all clients to contact our office to schedule an appointment. Walk-in services are prohibited at this time. Care for non-essential medical needs may be delayed due to the strain of the COVID-19 situation having on needed personal protective equipment and hospital supplies. We encourage clients who have pets experiencing the following symptoms to contact us immediately: vomiting and diarrhea for over 24 hours, trauma or extreme lameness, coughing/breathing issues, severe skin and ear infections, euthanasia/quality of life appointments, a progression of chronic disease (such as diabetes, renal failure, infections), inability to urinate or defecate, seizures, anorexia greater than 48 hours, etc. Puppy wellness and puppy vaccine appointments will still be seen.
We are no longer accepting cats for boarding unless it is for a medical reason. In the event that we have to shut the clinic down, we do not want your pets to be put in a compromised situation.
Medication Procedures: If you or a member of your family becomes ill, we always recommend having a 2-week supply of food, medications, and sanitary supplies, as well as an identified friend or family member who can help care for your pet if needed. We are able to accommodate pharmacy refills via curbside pickup. Alternatively, if you have a bulk order, you may utilize our online pharmacy.
According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.